General Information
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Oriental Trading's Reaction to COVID-19
Information regarding Oriental Trading's reaction to COVID-19.
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Oriental Trading's actions in response to COVID-19.
Since 1932, we've helped friends and families spark imaginations and celebrate special moments, and now we are here to help our communities navigate through the new normal. We are focused, first and foremost, on the health and well-being of our customers, employees and communities, and that's why we are closely monitoring the rapidly evolving COVID-19 situation.
Here are the ways we are supporting our customers and employees during this time:
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Customer and Product Safety
The quality and safety of the products Oriental Trading provides to its customers have always been a top priority and responsibility that we take very seriously. In light of the current COVID-19 outbreak, we are working with our domestic and overseas vendors closely and are putting stringent processes in place to operate at the highest level of safety. We are working with our local and state health organizations and are monitoring and exceeding all recommendations by the Centers for Disease Control and Prevention (CDC).
We have enhanced our cleaning and sanitizing efforts in our offices and fulfillment centers, again going above cleaning guidelines by the CDC. To ensure we are operating at the highest levels of precaution, our fulfillment center employees are wearing masks and face covers while handling products and packages. We are also continuing to educate our employees on good health habits recommended by the CDC and implementing additional precautionary measures like temperature checks to keep everyone safe.
Our fulfillment centers are busy shipping orders daily. Our supply chain operations are in full swing, and we have record inventory levels to support your new normal and help you stay connected.
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Taking Care of Our Employees
At Oriental Trading, we're all family. We care deeply for our employees and our community and are taking all possible steps to help reduce the spread of COVID-19. All of our employees who have the ability to work from home are doing so for the immediate future. We have many different job functions throughout our organization and not all jobs are conducive to working from home. Our dedicated operations employees are working hard to fulfill orders for our customers while still implementing healthy practices like social distancing, wearing face masks and covers and adhering to CDC health recommendations. We have also doubled our daily efforts to clean and sanitize our distribution centers, paying special attention to high traffic areas.
To ensure our employees have the support they need, we also implemented an emergency leave policy during this pandemic. If an employee has a confirmed case of COVID-19 or is asked to self-quarantine by health officials or the company, they will receive up to two weeks of pay. And no employee will be penalized for missing work while sick or because of school closures.
We know our employees are busy continuing to take care of our customers and are likely worried about their own health and that of their family. We are extremely grateful for their commitment to our customers and business and their positive outlook as we navigate these uncertain times.
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Here to Help You
For over 85 years, we've been there for our customers as they celebrate milestones like birthdays and births, express their creativity through arts and crafts, and use our educational toys and resources in their classrooms, churches and homes.
We plan to continue to do that now even when our customers lives may look just a little different in the coming weeks. Our company mission is to Make Life More Fun, and we're still continuing to do that in these uncertain days. We'll be here for you with the ideas and resources to entertain and educate children at home. And while today and the days ahead may be stressful, now more than ever, it's important to continue to celebrate birthdays and holidays and try to retain normalcy in our lives. You can count on Oriental Trading to still bring the fun and joy right to your door.
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MindWare's Reaction to COVID-19
Information regarding MindWare's reaction to COVID-19.
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MindWare's actions in response to COVID-19
For 30 years we've helped friends and families spark imaginations and celebrate special moments, and now we are here to help our communities navigate through the new normal. We are focused, first and foremost, on the health and well-being of our customers, employees and communities, and that's why we are closely monitoring the rapidly evolving COVID-19 situation. Here are the ways we are supporting our customers and employees during this time: Customer and Product Safety The quality and safety of the products MindWare provides to its customers have always been a top priority and responsibility that we take very seriously. In light of the current COVID-19 outbreak, we are working with our domestic and overseas vendors closely and are putting stringent processes in place to operate at the highest level of safety. We are working with our local and state health organizations and are monitoring and exceeding all recommendations by the Centers for Disease Control and Prevention (CDC).
We have enhanced our cleaning and sanitizing efforts in our offices and fulfillment centers, again going above cleaning guidelines by the CDC. We are also continuing to educate our employees on good health habits recommended by the CDC and implementing additional precautionary measures to keep everyone safe.
Our fulfillment centers are busy shipping orders daily. Our supply chain operations are in full swing, and we have record inventory levels to support your new normal and help you stay connected.
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Taking Care of Our Employees
We care deeply for our employees and our community and are taking all possible steps to help reduce the spread of COVID-19. All of our employees who have the ability to work from home have been asked to do so for the immediate future. We have many different job functions throughout our organization and not all jobs are conducive to working from home. Our dedicated operations employees are working hard to fulfill orders for our customers while still implementing healthy practices like social distancing and adhering to CDC health recommendations. We have also doubled our daily efforts to clean and sanitize our distribution centers, paying special attention to high traffic areas.
To ensure our employees have the support they need, we also implemented an emergency leave policy during this pandemic. If an employee has a confirmed case of COVID-19 or is asked to self-quarantine by health officials or the company, they will receive up to two weeks of pay. And no employee will be penalized for missing work while sick or because of school closures.
We know our employees are busy continuing to take care of our customers and are likely worried about their own health and that of their family. We are extremely grateful for their commitment to our customers and business and their positive outlook as we navigate these uncertain times
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Here to Help You
Since 1990, we've been dedicated to delivering our unique collection of brainy toys and games to customers' doorsteps, diverse classrooms, neighborhood toy stores and the world's largest retailers, and that won't stop now. With a mission to fill the world with fun, high-quality products that foster lifelong learning, growth and success, and a vision to make the world smarter through playful learning, we're continuing to do that during these uncertain times. We're working to keep our uniquely curated collection of innovative, educational and award-winning items in stock, while also creating new, free content to offer just what today's parents, teachers, and kids are looking for. As we work through this together, you can count on MindWare to be your best resource for Brainy Toys for Kids of All Ages.
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Web Accessibility
Our Commitment to Web Accessiblity.
Oriental Trading is commited to ensuring that people with disabilities have a full and equal opportunity to enjoy our goods, services, and facilities. We are engaged in ongoing efforts to implement, maintain, and improve the accessibility of our website to users, regardless of disability or assistive device, in part by implementing the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 to the extent commercially reasonable. If you require assistance in accessing any portion of our website, please contact us.
Please note that our website may include content from third-party providers, as well as links to third-party websites, that may not be fully accessible. Oriental Trading has no control over such third-party content.
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Donations
Information regarding donations.
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Funding Priorities and Objectives
We support organizations and programs in the following areas: Education, Youth, Healthcare, and Human Services. In particular, we support organizations and programs that serve to improve the lives of children and youth, with an emphasis on education and youth programs or which are dedicated to improving or providing healthcare and human services.
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Who is Eligible
To be eligible under the Oriental Trading Corporate Giving Program, organizations must have a current tax exempt status under Section 501(c)(3) of the Internal Revenue Code of 1986, as amended, or be a public school, college or university operated exclusively for public purposes. Individuals or membership associations who support political candidates, legislation or campaigns, or benefit private individuals are not eligible under this program.
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Application Process
All applications must be made using the application form. At this time paper submissions will not be considered. Any or all applications may be approved or rejected at our sole discretion.
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Contact Information
Chat with Us
- Monday-Friday 7AM-11PM CST
- Saturday-Sunday 8AM-11PM CST
Phone Numbers
- Monday-Friday 7AM-9PM CST
- Saturday-Sunday 8AM-8PM CST
- Monday-Friday 8AM-6PM CST
- Saturday 8AM-4:30PM CST
- Sunday CLOSED
- Lunes-Viernes 9AM-5PM CST
Fax Number
- Domestic: 800-327-8904
- International: 402-596-2364